Frequently Asked Questions
Find answers to common questions about our laundry service.
Service
What areas do you serve?
We serve all of Allen County, Huntington County, Wells County, and Whitley County in Indiana. This includes Fort Wayne, New Haven, Huntington, Bluffton, Columbia City, and surrounding communities.
What are your pickup and delivery hours?
We offer two time windows: Morning (9am-12pm) and Evening (5pm-8pm). You can schedule pickups 7 days a week.
How long does it take to get my laundry back?
Most orders are completed within 24 hours. Morning pickups can often be delivered the same evening or the next morning.
Do I need to be home for pickup or delivery?
No! You can leave your laundry by the door and we will do the same with your clean clothes. Just let us know in the special instructions.
Pricing
How much does it cost?
We charge $2.00 per pound. Our Small Bag is $30 (~15 lbs) and Large Bag is $60 (~30 lbs). Final price is based on actual weight.
Is delivery free?
Yes! Pickup and delivery are completely free within our service area.
What if my laundry weighs more than the bag estimate?
No problem. You will only be charged for the actual weight. We will send you the final invoice after weighing.
When do I pay?
Payment is collected at booking based on your selected bag size. Any additional charges are invoiced separately.
Do you offer discounts for regular service?
Yes! Contact us about our weekly subscription plans for discounted pricing.
Laundry Care
What detergent do you use?
We use high-quality, hypoallergenic detergent. We also offer eco-friendly and fragrance-free options upon request.
How do you handle delicates?
We sort all laundry by color and fabric type. Delicates are washed separately on gentle cycles. Please note any special items in your instructions.
Do you wash everything together?
No. We sort your laundry by color (lights, darks, whites) and fabric type before washing.
Can you handle stains?
We do basic stain treatment on all visible stains. For tough stains, please note them in your special instructions.
Policies
What if something is damaged or lost?
We take great care with your items. In the rare event of damage or loss, please contact us within 48 hours and we will make it right.
Can I cancel or reschedule?
Yes! You can cancel or reschedule up to 2 hours before your pickup window at no charge.
What items do you NOT wash?
We do not wash leather, fur, heavily soiled work clothes, or items with hazardous materials. Dry clean only items should be taken to a dry cleaner.
How do I know my laundry is secure?
Your laundry is bagged and tagged with a unique identifier. It never mixes with other customers' items.