Terms of Service

Last updated: April 27, 2026

These Terms of Service (“Terms”) govern your use of Fort Wayne Wash & Fold, a laundry pickup-and-delivery service operated by Klearpath Systems LLC (“we,” “us,” “our”). By creating an account or scheduling a pickup, you agree to these Terms.

1. The Service

We pick up your dirty laundry at a scheduled time and location, wash and fold it, and deliver it back. The service is available in our published service area in northeast Indiana.

2. Accounts

You must be 18 or older to create an account. You are responsible for maintaining the confidentiality of your password and for all activity under your account. Notify us immediately at hello@fortwaynewashandfold.com if you suspect unauthorized access.

3. Pricing & Payment

  • Pricing is published on our website and shown at checkout. Current pricing starts at $2 per pound.
  • For weight-based or per-bag-with-overage pricing, we place an authorization (hold) on your card for the estimated total at order placement, then capture the actual amount after weighing.
  • If actual weight exceeds the estimate, we will charge the additional amount to the card on file.
  • If actual weight is less than the estimate, we capture only the actual amount. Any difference is released by your bank.
  • À la carte (non-subscription) pickups include a per-pickup delivery fee, displayed at checkout. Subscribers receive free pickup and delivery as part of their plan.
  • Saved cards are stored with our payment processor (Stripe) for future bookings and overage charges.

4. Pickups, Delivery & Cancellations

  • You agree to make your laundry available at the scheduled pickup window (morning 9am-12pm or evening 5pm-8pm).
  • If we arrive and cannot collect the laundry through no fault of ours, we may charge a redelivery fee.
  • À la carte orders: You may cancel an order any time before pickup by contacting us. Holds on your card are released by your bank.
  • We may cancel an order for safety, weather, or operational reasons; no charge applies.

5. Subscription Plans

  • Bag included. Monthly subscription plans include a service bag, provided at no extra cost on your first scheduled pickup. Lost or damaged bags may be replaced at a nominal fee.
  • Billing. Subscriptions are billed monthly to the card on file. Bag and weight allowances reset at the start of each billing period.
  • 30-day cancellation notice. Cancellation requires a 30-day notice. After you request to cancel, service continues through the later of (a) 30 days from your notice, or (b) the end of the current billing month. You will be billed for that final period.
  • Overage. Bags or weight beyond your plan's allowance are charged at the standard à la carte rate, billed as a separate transaction.

6. Items & Care

  • We wash standard household laundry. We are not responsible for damage to delicate, “dry-clean only,” or specialty items unless flagged in advance with handling instructions.
  • Check all pockets before pickup. We are not responsible for items left in pockets (cash, electronics, jewelry, etc.).
  • We reserve the right to refuse items that are biohazardous, soiled beyond reasonable laundering, or that risk damaging our equipment.
  • Color bleeding, shrinkage, or wear consistent with normal laundering is not considered damage.

7. Lost or Damaged Items

If we lose or damage an item due to our negligence, our liability is limited to the lesser of (a) the documented replacement cost or (b) ten times the laundering charge for that order. Claims must be made within 7 days of delivery and supported by photos and proof of value where applicable.

8. Communications & SMS

By providing your phone number and opting in, you consent to receive transactional SMS messages about your orders. Frequency is approximately 3-6 messages per order. Reply STOP to opt out at any time. Reply HELP for support. Message and data rates may apply. See our Privacy Policy for details on how we handle SMS data.

9. Acceptable Use

You agree not to:

  • Use the service for illegal purposes or to launder items obtained illegally.
  • Submit false, misleading, or fraudulent information.
  • Attempt to interfere with the security or operation of the service.
  • Resell, sublicense, or commercially exploit the service without our written consent.

10. Disclaimer

The service is provided “as is.” We do not warrant that it will be uninterrupted, error-free, or suitable for any specific purpose beyond ordinary household laundering. To the fullest extent permitted by law, we disclaim all warranties, express or implied.

11. Limitation of Liability

To the fullest extent permitted by law, our total liability for any claim related to the service is limited to the amount you paid for the order giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages.

12. Indemnification

You agree to indemnify and hold harmless Fort Wayne Wash & Fold, Klearpath Systems LLC, and our staff from claims arising out of your misuse of the service or violation of these Terms.

13. Governing Law

These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in Allen County, Indiana.

14. Changes

We may update these Terms. Material changes will be communicated by email or posted on this page with a new “Last updated” date. Continued use of the service after changes constitutes acceptance.

15. Contact

Fort Wayne Wash & Fold (Klearpath Systems LLC)
Email: hello@fortwaynewashandfold.com
Phone: (260) 200-3857